Diamond Merchant
Streamlined Odoo ERP Solution to Enhance User Experience for a Diamond Merchant
About Project
Our client, —renowned for its “ideal cut” diamonds—has established himself as a leading authority on Hearts and Arrows diamonds. As one of the first e-tailers of “super ideal cut” diamonds, they have extensively researched cut and light performance. Widely recognized as an expert in the field, the client has acted as a supervisor for a major diamond grading lab and consulted for several factories celebrating their exceptional diamond cuts.
Diamond Industry
BusinessNorth America
Location
Business Goal
We aimed to implement an effective ERP solution that significantly enhanced customer engagement. We designed a streamlined system tailored to our clients’ needs, automating manual processes and improving user experience. Our custom services included diamond selection, engraving, and real-time tracking of materials like white gold. We captured and synced all data using Odoo, enabling efficient management from sales to manufacturing, with comprehensive reporting on diamond attributes, sales revisions, and commissions for our team.
UI/UX Enhancement
Key Challenges
Customization
Managing diverse customizations for ornaments while maintaining quality and efficiency posed challenges.
Data Sync
Synchronizing data between different systems was complex, especially for diamond selection and engraving.
Material Tracking
Tracking the allocation and usage of materials like white gold required accurate and detailed recording.
Sales Management
Ensuring real-time sales revisions and commission tracking involved intricate job order management.
Our Solutions
Custom Jewelry and Diamond Selection Integration
We implemented a custom jewelry-building feature, allowing customers to select diamonds, choose the shape of rings, and customize other ornament details. It also enabled capturing relevant data, including the diamond attributes and materials used, which synced seamlessly with Odoo. This streamlined the design process and enabled real-time materials tracking, such as white gold allocation, ensuring precision and minimizing waste throughout the manufacturing journey. By automating these tasks, we reduced manual intervention, eliminated errors, and provided accurate monitoring of materials, significantly enhancing efficiency in managing high-value inventory.
Automated Job Order Processing and Management
We implemented a solution that automated order processing and synchronized data across all stages, from order placement to delivery. This included tracking job orders, scheduling, and casting processes, ensuring transparency and accuracy. We collect detailed specifications for each diamond, including the type of metal—whether white gold or rose gold—and the engraving details, such as font style. All this information is seamlessly transmitted to Odoo, where each specific order is linked directly to the manufacturer. For each diamond type, whether white gold or rose gold, engraving details were captured in Odoo. Orders with the same metal type, like multiple rose gold rings, were grouped for streamlined manufacturing. Our Odoo system monitored material usage, tracked leftovers for future use, and minimized waste. Additionally, it managed multiple work order phases such as waxing, casting, and metaling, ensuring precise tracking of metal consumption and cost calculations and enhancing overall operational efficiency.
Enhanced Sales Tracking and Commission Management
We implemented an automated sales tracking and commission management system that enhanced real-time monitoring of sales performance. This solution enabled immediate revisions without delays and provided accurate updates on fluctuating diamond prices. It facilitated transparent commission calculations for sales staff, rewarding them based on individual transactions. Additionally, it generated detailed reports and insights, offering a comprehensive view of sales and product data to improve decision-making for both management and staff. Furthermore, we integrated CAD software for 3D design visualization, ensuring an interactive, user-friendly experience and allowing customers to verify designs before finalizing their orders so we can shift after the user confirmation.
Multi-Payment Option Implementation
We developed a streamlined payment system that allowed customers to choose flexible payment methods, including the ability to split transactions between cash and card. This addressed diverse customer preferences and simplified the checkout process. By introducing this multi-payment option, we ensured a more seamless and user-friendly experience, which enhanced customer satisfaction and reduced cart abandonment. This improvement increased conversion rates and gave the client valuable insights into customer payment behavior, further optimizing sales strategies.
Our Approach
Our team of experts provided omnichannel ERP service, increasing customer participation and enhancing the overall customer experience.
Modification
Split-payment
API
Automation
Technology Stack
eCommerce Platform
Magento 2 Community
Back-end Tech
Magento 2 Community
Cloud
Magento 2 Community
ERP
Magento 2 Community
Framework
Magento 2 Community
Key Achievements
Seamless User-Experience
Our experts enhanced the platform's user experience by increasing customer engagement.Introduced Automation
By eliminating manual labor, we streamlined smooth automation into the platform.API Integration
With an integrated API, the customers can view complete information about the product and place orders.Enhanced the Performance
We enabled a smooth transition to Odoo ERP, further enabling increased automation.
What Our Client Says
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