About
Originally from South Africa, a region renowned for its “ideal cut” diamonds, the client has got a prominent authority on Hearts and Arrows diamonds. As one of the pioneers in e-tailing “super ideal cut” diamonds, he has conducted extensive research on diamond cut and light performance.
Diamond Industry
BusinessNorth America
Location
Highly regarded in the industry, Gavin has supervised a leading diamond grading lab and consulted with several factories known for their exceptional diamond craftsmanship.
Brief
We set out to implement a robust ERP solution to enhance customer engagement. We developed a streamlined system customized to our client’s needs, automating manual tasks and improving the overall user experience. Our services included personalized diamond selection, engraving, and real-time tracking of materials like white gold. By integrating Odoo, we captured and synced all data, enabling efficient management of the entire process from sales to manufacturing. The system also provided comprehensive reporting on diamond attributes, real-time sales revisions, and commission tracking, ensuring smooth operations and enhanced team performance.
Enhanced UI/UX Experience
Features
Custom Ornament and Diamond Building
We implemented a fully customized solution for building any type of ornament. Customers could select and modify their diamond choices, including lab-grown diamonds, and customize the shape of their rings. This feature synced data in real-time with Odoo, tracking materials like white gold used for each design. We ensured all materials were accounted for, avoiding waste, and even offered ring engraving options. To enhance the experience, we incorporated 3D images sent to customers for verification via CAD software, ensuring full transparency and satisfaction throughout the custom jewelry creation process.
Automated Order Processing and Data Synchronization
We implemented a solution that automates job order processing, significantly enhancing operational efficiency. When an order is placed, specific details about the diamond—such as whether it is white gold or rose gold—along with engraving text, are seamlessly integrated into Odoo. When it comes to manufacturing, this connection allows for grouping similar metal types; for example, if multiple customers request rings made from rose gold, those orders are clustered together. Once the job orders are automated in Odoo, the system monitors metal usage closely, dictating how much material is utilized, returned, or reserved for future processes. Each work order progresses through multiple phases—such as waxing, casting, and metaling—with all data synchronized in real time. Moreover, any necessary scrapping is recorded, enabling precise control over metal consumption, cost calculations, and overall inventory management.
Real-time Order Tracking and Sales Management
We enhanced the sales process by implementing real-time order tracking and management. Our system allowed detailed order tracking, monitoring each job order from initial design to manufacturing. This feature ensured smooth sales management, providing real-time updates on order progress and allowing revisions as necessary. We also introduced sales revision capabilities that allowed changes to be made in real time, ensuring customers had flexibility even after the transaction was complete. Additionally, the system facilitated commission management for sales representatives, boosting overall team performance and efficiency.
Dynamic Reporting and Data Synchronization
We integrated dynamic reporting capabilities that provided critical insights into diamond attributes, daily jewelry rates, and overall diamond fluctuations. This feature enabled real-time revisions of sales data and commission tracking, offering up-to-date reports on sales performance. Our system also supported API integration, ensuring data synchronization across multiple platforms. Integrating APIs improved customer engagement and enhanced the overall user experience, supporting functionalities like inventory management, customer support, and data reporting. The result was a more efficient, data-driven operation with clear insights for strategic decision-making.
Technology Stack
eCommerce Platform
Magento 2 Community
Back-end Tech
Magento 2 Community
Cloud
Magento 2 Community
ERP
Magento 2 Community
Framework
Magento 2 Community
Accounting
Magento 2 Community
Payment
Magento 2 Community
Social Section
What Our Client Says
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